TERMS AND CONDITIONS OF
JOYÀ TICKETS PURCHASE

Any person seeking admission to the Show must have a valid ticket to be entitled to access to the Show and must present their ticket for inspection at any time upon request by Company personnel. Failure to submit this ticket when requested may result in being denied access to the Show or being escorted from the Show premises. Readmissions or re-entries to the Show are not permitted, and if You voluntarily leave or are escorted from the Show venue, You will not be allowed to re-enter the Show.

The Show starts on time, except in exceptional cases, in which prior notice will be given, so late arrivals may only enter once there is an intermission at the sole discretion of the Company's staff.

If You have purchased a ticket with dinner included, You must be at the venue at least one hour in advance. We will not be responsible if, because of Your delay, You lose part or all the items or amenities included in the ticket, so We recommend that You arrive at the venue at least one hour before the start of the Show.

To facilitate the safety and comfort of all, We reserve the right to conduct security inspections of persons, clothing, bags, or any other items upon entering and leaving the premises in general upon entry to the Show, to confiscate all items that may cause danger or annoyance to other persons or that breach the Agreement, violate applicable law or disrupt the Show or put attendees at risk, including without limitation: alcohol, drugs, controlled substances, cameras, video and/or audio recording devices or equipment, laser pointers, strobe lights, pyrotechnics, lighters, closed cigarette packs, irritants (e.g. artificial rattles), packages and containers; likewise, We reserve the right to refuse admission and/or refund the value of tickets if We have reasonable grounds to do so.

The ticket(s) purchased grants You a revocable right, and therefore, admission to the Show and even to the facilities where the Show takes place may be refused for security reasons at the sole discretion of the Company, its personnel, agents, officers, or representatives.

When any Show attendee exhibits inappropriate behavior or violates the rules, We reserve the right to refuse admission and, if necessary, escort them out of the Show, the venue, or its surrounding areas immediately and without the right to a refund.

The Company reserves the right to refrain from processing any order received by You or to cancel any sale entered between You and Us on suspicion of fraud or if the ticket requested by You is not available or becomes unavailable.

When a Show is canceled or postponed, We may offer an exchange or a refund at our sole and exclusive discretion. You are responsible for verifying whether a Show for which You have purchased tickets is canceled or postponed, so We will not be obligated to notify You of such a change. However, if a Show is canceled or postponed, We will make Our best effort to inform You in advance, either through our Official Website or the email provided by You, about the procedures to reschedule or to obtain a refund. Therefore, You must provide us with Your correct contact details at the time of ticket(s) purchase. We will never be liable for any travel or other expenses incurred by You or any other person in connection with a canceled or postponed Show.

The following conditions will apply to attendance at the Show, and failure to comply with any of these may result in You being escorted from the Show or its general facilities. All persons attending the Show are expected to comply with appropriate standards of behavior. Anyone deemed to behave dangerously or unacceptably under applicable law or, if considered by the Company or its staff, will be denied access and/or ejected from the Show or its general facilities without a refund.

People over 3 (three) years old attending the Show must have a valid ticket. People under 3 (three) years old do not require an admission ticket. However, We do not recommend their attendance at the Show. In the event of arriving at the Show with a minor under 3 (three) years old, the parent or legal guardian must sign a release of liability to the Company for any eventuality that may arise due to the minor's admission. In any case and unless otherwise indicated, a person over 18(eighteen) years old must accompany persons under 14(fourteen) years old.

The Company is the owner or authorized licensee of all content related to the promotion, advertising, and sale of tickets, as well as the content of the Official Website (which includes, without limitation, all graphics, text, images, photographs, videos, illustrations, design, selection, and arrangement thereof). Such content and the Official Website are protected by copyright and intellectual property rights and applicable Mexican and international copyright and intellectual property laws. By purchasing tickets or using the Official Website, You acknowledge that You do not acquire any ownership rights related to the content mentioned above or the Official Website.

Any resale or commercial speculation of ticket(s) is strictly prohibited. We reserve the right to cancel the ticket(s) if they are related to any resale, commercial speculation, fraud, or similar, without the right to refund or any other payment. You acknowledge that resale is an unlawful activity, fraud is a crime, and whoever engages in such acts may even be prosecuted criminally.

The ticket(s) may not be used for any advertising, commercial speculation, and/or promotional purposes (including contests or sweepstakes) or resold for these purposes without the Company's prior written authorization.

You agree not to record or transmit, or assist in the recording or transmitting, any description, report, image, or reproduction of the Show. You agree that the Show You attend is a public event, that Your appearance and actions inside and outside the venue where the Show takes place are public, and that You have no expectation of privacy concerning Your activities or conduct therein. You permit us to use Your name, image, likeness, acts, attitudes, performance, appearance, movements, and statements in any live or recorded audio file, video, photographic display, or other transmission, exhibition, publication, or reproduction made at the Show (regardless it is before, during or after the performance) for any purpose, in any manner, in any media or context now known or hereafter developed, without further authorization or right to receive any remuneration to You or anyone acting on Your behalf.

Under no circumstances shall the Company, its affiliates, subsidiaries, companies belonging to the same economic group or other related entities or their directors, officers, managers, agents, employees, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons acting on Our behalf and/or representation, be liable for direct or indirect, incidental, special or consequential damages resulting from the purchase of tickets, for attending the Shows or the use or inability to use the Official Website, nor for the cost of procurement of substitute services, tickets or other products or as a result of any services, tickets and other products purchased or obtained or messages received or transactions conducted through the Official Website or arising from unauthorized access to or alteration of Your data transmissions, including, but not limited to, damages for loss of profits, use of data or other intangible property, even if We have been advised of the possibility of such damages.

Notwithstanding all safety measures in Our facilities in general, if injury may occur before, during, or after the Show, by accepting the Agreement, You assume all risk and liability for all damages and/or injuries of any nature whatsoever suffered by You, including, without limitation, bodily injury and loss of property incurred during or in connection with the Show. Furthermore, You waive the right to claim damages or bring civil, criminal, administrative, or any other action against the Company, its affiliates, subsidiaries, affiliates and related entities or their directors, officers, managers, agents, employees, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons acting on behalf of the Company, as a result of any cause of action arising before, during or after the Show.

To the extent legally possible, We accept no liability for, and You may not exercise any claim in respect of: (i) any errors relating to the location of Your seat or place concerning the stage; (ii) the quality of the view from Your seat or place; (iii) the lack or insufficiency of parking at the venue; (iv) problems relating to the adequacy of traffic control to and from Our facilities; (v) the lack of or inadequacy of food and beverage at the Show venue; (vi) the quality of sound and lighting at the Show; (vii) the lack of, inadequacy or deficiency in the provision of transportation services; and (viii) the quality of services provided by independent contractors at the Show venue.

If We are held liable by any court for damages in connection with the sale of tickets or use of the Official Website, Your sole and exclusive remedy shall be limited to the equivalent of a refund of the services or products paid for by You. You waive Your right to bring any claim or action relating to such circumstances after 6(six) months from the date of purchase of the tickets, condition or omission on which the claim or action is based.

You agree to indemnify and hold harmless the Company, its affiliates, subsidiaries, companies belonging to the same economic group and/or other related entities, its directors, employees, administrators, managers, representatives, and all other persons acting on Our behalf from any complaints, claims, actions, damages or other demands, including without limitation litigation costs and expenses, such as attorneys' fees, arising out of or related to the purchase of tickets, the use of the Official Website and/or the contents of the Agreement.

If You purchase tickets through the Official Website, You are responsible for Your postings on the Official Website, downloading of files, distribution of information, and transmission of data from Your computer system. You will be liable if You cause damage to our Official Website or if someone uses Your name to cause damage to our Official Website or damage to Us.

You acknowledge that there is a possibility that, after the execution of this Agreement, events or claims may arise which were unknown or unsuspected at the time of the Agreement execution and which, if known, would have materially affected Your decision to execute the Agreement. You agree and accept that under the Agreement and the release of liability contained herein, You are assuming any risk against any unknown facts and/or claims for future or unsuspected facts.

Notwithstanding that this Agreement is governed by and shall be construed following Mexican law and without any acceptance of the application or submission to any other law or jurisdiction, You acknowledge that You have been informed of the possible existence of rules, articles, and provisions contained in laws, codes, and regulations that state that: a release of liability does not extend to claims which the creditor does not know or suspect to exist in its favor at the time of executing the release of liability and which if known to it would have materially affected the Agreement or arrangement with the debtor. Notwithstanding any such rules, articles, and provisions, this release of liability shall constitute a full release under its terms. You knowingly and voluntarily waive and release the application of any such rules, articles, and provisions, as well as any other statute, law, or regulation of similar effect. You acknowledge that You are aware that claims may hereafter arise that are presently unknown or unsuspected or facts in addition to or different from those You already know to be true concerning the release of liability contained in the Agreement.

However, having had the opportunity to seek legal advice from an attorney of Your choice, it is Your intention, through the Agreement and specifically this clause, to release and hold harmless the Company, its affiliates, subsidiaries, companies belonging to the same economic group and other related entities, its directors, employees, administrators, managers, representatives, and all other persons acting on its behalf, from any claims that exist or may exist or have existed between the Parties. You acknowledge that You have had the opportunity to be advised by counsel of Your choice and that You understand and acknowledge the legal significance and consequences of this release of liability and the waiver of the application of any law, regulation, and provision that would invalidate or nullify the effects of this release of liability.

You and the Company are and shall be independent contractors. Neither Party under this Agreement shall have any right, power, or authority to act or create any obligation, express or implied, on behalf of the other.

You represent and warrant as follows: (i) that You are over 18(eighteen) years old; (ii) that You have the right, power and authority to enter into the purchase of tickets and execute this Agreement; (iii) that You are not a re-seller, dealer or a wholesale purchaser of tickets; (iv) that You do not use Our Official Website or service for any impermissible use; (v) that You will not use Our Official Website or services to violate any international, federal and/or local law or provision; and (vi) that You will only use Our Official Website, services or authorized channels to receive and consult information related to the purchase of ticket(s) and Show information.

Our service is provided "as is," as stated in the Agreement, and without warranties of any kind. Your use of the service is at Your own risk. We make no warranties, either express or implied, including by way of example but without limitation: (a) any warranty of merchantability or fitness for a particular purpose; (b) that the Official Website or the service provided by Us will meet Your needs; (c) that the Official Website will be secure, uninterrupted, accessible, or error-free; and (d) that any information or product obtained through the Official Website will be accurate, reliable, complete, or free of viruses or other malicious or destructive code. No advice or information obtained by You from Us, whether oral, written, or electronic, regarding using the Official Website shall consist of or imply We provide any warranty not expressly stated in the Agreement.

The Agreement, Our Comprehensive Privacy Notice, and any other policies subsequently included or added to the Official Website constitute the sole Agreement between the Parties and, therefore, the complete and exclusive expression of Your intent supersedes any prior or contemporaneous communications, representations, statements, agreements, and understandings, whether oral, written, or electronic, between You and the Company in connection with the purchase of tickets to the Show. The terms of the Agreement shall be construed to be consistent with each other whenever possible, but if not possible due to any conflict in conditions, the terms hereof shall prevail.

No right, obligation, or duty under the Agreement may be assigned or delegated by You. Any attempted assignment shall be null and void and of no effect.

According to the Agreement, We will provide the following services: (a) provide a list of Shows for the selection and purchase of tickets; (b) accept and process Your online orders for tickets for the Show You wish to attend; and (c) send an e-mail confirmation of Your transaction and in the case of opting for E-Ticket(s) sending this(ese) by e-mail.

All trademarks or trade names are owned by Us or licensed to Us unless otherwise noted. You agree that the printing or reprinting of a ticket or E-ticket purchased will be used solely by the ticket Purchaser. No reproduction or alteration of ticket(s) may be sold to any third party and may not be transferred without prior notice, as indicated in the "Ticket Delivery" section. We reserve the right to carry out, to the extent permitted by law, all possible and allowed sanctions against any person who carries out the counterfeiting and/or reproduction for sale or the alteration of tickets to enter a Show without paying or illegally.

Each clause of the Agreement is independent of the other. Therefore, if any clause that totally or partially lacks legal force or is declared ineffective, null, or non-existent for any reason whatsoever by a court or competent authority, the remaining clauses shall continue to have full force and effect.

The headings and sequential order of the sections or clauses contained herein are for convenience or reference only and shall have no material or procedural effect on the interpretation of the Agreement.

Spanish is the Agreement’s original and applicable language, so such a version shall prevail for all legal purposes. The English version is made in good faith, and the Parties do not guarantee accuracy.

This Agreement shall be governed by and construed following the laws of Mexico without giving effect to any principles of conflicts of laws. You agree that You shall bring any legal or equivalent action arising out of or relating to the terms of the Agreement only in Mexico and that any dispute arising out of or relating in any way to this Agreement, the purchase of tickets, the delivery of bracelets, the Official Website or related sites, shall be resolved exclusively by the dispute resolution procedure outlined in this paragraph. The Parties may resort to the conciliation procedure before the Federal Consumer´s Agency (Procuraduría Federal del Consumidor). If the Parties cannot solve such a conciliation before the Federal Consumer´s Agency or decide not to, all disputes arising or related to the Agreement shall be resolved exclusively under the Arbitration Rules of the Arbitration Center of Mexico (CAM) by an arbitrator of Mexican nationality. The Parties shall attempt to agree on the arbitrator appointed to resolve the dispute. If they fail to reach an agreement within thirty (30) days of receiving the arbitration demand, the General Council of the CAM shall appoint a sole arbitrator, whose appointment shall be conclusive and binding on the Parties. The arbitration shall be held in Guadalajara, Jalisco, Mexico. The language of the arbitration proceedings shall be Spanish. The applicable regulation shall be the federal laws of Mexico. Any dispute submitted to arbitration about the provisions of this paragraph shall be resolved strictly on an individual basis, and no arbitration proceeding may proceed as a class action. You expressly waive Your right to bring any claim or action against the Company and/or any of its owners, partners, subsidiaries, affiliates, companies belonging to the same economic group, franchisees, and each of their employees, directors, agents, contractors, licensees, concessionaires, and employees in any other jurisdiction or residence that You may claim due to Your present or future domicile, residence, place of business, or otherwise. The Parties agree that the Guadalajara, Jalisco, Mexico courts shall have exclusive jurisdiction to enforce any action, dismiss, or modify awards rendered by an arbitrator under the arbitration proceedings referred to in this paragraph. You hereby agree to submit to the jurisdiction and venue of such courts in any such action.

We can support You if You have questions regarding ticket purchase. To access this service, You will need to contact our Call Center. We will try to respond to Your questions promptly, but We cannot guarantee that We will respond to Your request favorably or on time.

Please note that We sell all tickets in good faith, and these contain reasonable measures to prevent and discourage counterfeiting. If You have not printed Your tickets directly from the email sent to You nor received them directly at the theatre ticket office, We recommend contacting Us to verify Your ticket validity.

We would like to inform You that the Shows contain flashing lights that may cause difficulties for people with photosensitive epilepsy. Please consider this factor before purchasing tickets for the Show.

If You require an invoice for the purchase of ticket(s), You must request it by sending the following information to the e-mail customerservicecds@vidanta.com: (i) full name, denomination or company name; (ii) Federal Taxpayers Registry (RFC); (iii) address; (iv) e-mail; (v) order number; and (vi) date of attendance to the Show. The period for requesting an invoice shall be, without extension, from the day of purchase until the last business day of the month corresponding to the purchase, regardless of whether the Show will take place days or months after the date of purchase. As an exception to the period above, an invoice may only be requested in a subsequent month(s) if the ticket(s) purchase occurred during the last day of each month. In this case, You may request Your invoice no later than the second business day of the month following the month, corresponding to the ticket(s) purchase date. Once You provide the billing information, You will receive the corresponding document within seventy-two (72) hours in the email address provided for such purpose. The Company only issues one invoice per complete order. That is to say, for the total ticket(s) purchased. There is no reason why We would divide the billing for each purchased ticket. If You do not receive the invoice within the indicated period, contact Us to the provided email or call the Call Center, where We will follow up on Your request.

The privacy and security of Your Personal Data are essential to Us. You can find more information about the treatment We give to Your Personal Data and how to exercise Your rights by consulting Our Privacy Notice at the following link: https://avisos.vidanta.com/en/rivvidafel.pdf